Terms and Policies

SMS Policy

Last updated: Jan 4th, 2024

AutoFlow Mobile Notifications is a standard-rated subscription alert service providing timely mobile alerts and MMS to customers. These include updates on the customer's current and upcoming rentals and information about claims or inquiries related to past rentals. By providing your phone number, you agree to receive text messages, including messages sent by an automatic telephone dialing system (“ATDS”), from us and our service partners regarding your rental. Messaging frequency varies based on the customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. Consent is not required to purchase any of our goods or services.

Opt-out: To opt-out of marketing text messages, text "STOP" from your mobile device in response to a marketing text message.

Help:  To get help, text "HELP" in response to a text message or email info@autoflow.com or call 604-398-5203.

Carriers Supported (U.S. only): AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. *T-Mobile is not liable for delayed or undelivered messages.*

Carriers Supported (Canada only): Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile.

Complete Terms and Conditions & Privacy Policy:

Warranty: AutoFlow will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy:  We will only use your information to provide you the services you request as outlined in our privacy notice which can be found at www.autoflow.com/privacy.

Fee: AutoFlow does not charge a fee for text messaging services. Standard messaging and data rates may apply. We are not responsible for any charges from a person's service provider that may result from us providing this service. AutoFlow assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your mobile provider bill.